Bright Defile

James Dimon, Chief Executive Officer
JPMorgan Chase & Co.
270 Park Avenue
New York, NY 10017-2070

15 November, 2011

Mr. Dimon,

This letter is in response to a letter I received from "Deb Walden", the "Executive Vice President" of "Cardmember Experience", dated 25 October, 2011, which was sent to me at the address above on behalf of JPMorgan Chase & Co. (herein "Chase").

As of 14 November, 2011 I have been unable to determine if Deb Walden is, in fact, a real person. Her name does not occur once on either the jpmorganchase.com or chase.com website, and, of course, I was unable to locate a staff directory on either website which would make it possible to ensure this letter is addressed to someone capable of understanding my position. Apparently, Deb Walden's accomplishments are so insignificant that she has failed to make a meaningful contribution to your company.

Because I have been unable to confirm Deb Walden is a real person I am addressing this letter to you. I'm sure you (or the unfortunate employee who answers your mail) have better things to do with your time. I certainly have better things to do with my time than respond to letters from Chase.

Chase stated: "Currently, our records indicate that you are not being mailed any offers from Chase."

That is not true. I am being mailed balance transfer checks offering low interest for some promotional period on an almost monthly basis.

I am not being mailed any “Chase product and service offers” in the sense used by Deb Walden because I have no interest in receiving them. I have clearly communicated this utter lack of interest to Chase in the past.

In addition, I have not indicated, by any affirmative statement of mine, that I have changed my mind and now have any interest in receiving offers from Chase. Nothing has changed.

That someone who receives no product or service offers by choice should suddenly reverse themselves would be a repudiation of good sense and reason, especially when Chase product and service offers have no compelling value.

1. Chase product and services offers are not competitive with the best offers available to me.

   When I want to buy a car, for example, I research the best offers available to me and select the most competitive. Never, under any circumstances, would receiving an offer from Chase compel me to apply for an auto loan, and the presumption that I am waiting for Chase to make such an offer has no basis in fact.

   Chase values short-term profitability over utility or loyalty to the people who use its services or the citizens of the country to which it owes its existence. This is a common perspective and recurring problem among companies which provide financial services in this country, but one which I do not reward.

   I have been a credit union member since 1994, and will never again have a use for commercial banks which cannot effectively resolve the conflict of interest inherent in providing financial services while maintaining their commitment to short-term profitability.

2. Chase has, over many years, demonstrated that it has what can best be described as an adversarial relationship with the people who use its services and the citizens of the country to which it owes its existence.

   For example, Chase does not lower interest rates for people who responsibly use credit, confirming its commitment to short-term profitability.

   I no longer use my Chase credit card because the terms are far worse than those available elsewhere, and which I did not have to request. Chase is, once again, not competitive with the best offers available to me.

3. I have attempted, over many years, to reduce the impact of my activities on the environment.

   Being mailed offers from Chase when I have clearly indicated that I have no desire to receive them by not requesting any product or service offers from Chase is wasteful. By not affirming the most basic commitment to the environment, Chase forces me to dispose of garbage Chase mails to my address.

   Chase stated: "Your decision will not change the information or other materials you receive with your billing statements or other account-related mailings." However, this contradicts one of Allen's Rules of Professional Business Communications, which is: Do not include advertising or marketing materials with your billing statement. As a result of Chase's wasteful practice, I return advertising or marketing materials to Chase in the first postage-paid envelope received from Chase.

I have to ask: "What were you thinking?"

I cannot comprehend the failure of logic by which Chase requested I re-affirm my decision not to receive product or service offers from Chase by requiring I indicate, via a form sent to my home address ostensibly for the purpose of "updating our customers' preferences", which product and service offers I do not want to receive, and am forced to conclude that it is a ruse. If I only return my response in the business reply mail envelope provided, I have no way of proving Chase received my instructions, and Chase will be free to mail as many "offers" as it elects to my home.

This would clearly contradict my past instructions to Chase, which were clearly communicated, have not changed, and do not require "re-affirmation".

I am therefore forwarding these instructions to you, in writing, in the event my response is “lost in the mail”, by Certified Mail (Return Receipt requested). Please ensure my instructions are received by Deb Walden, if she exists.

I do not want to receive Chase product or service offers by mail, including, but not limited to those referenced in Chase's letter, which are: "Auto and Vehicle Financing", "Credit Card", "Education Loans", "Home Equity & Mortgage", "Annuities and Insurance", "Investments", "Personal Banking", "Business Banking", or "Value Added Products and Services".

Please refrain from requesting I re-affirm my decision not to receive product and service offers from Chase in five years or fifty-five years. My decision will not change. That's not how I do business.